1xbat Privacy Policy — How We Handle Your Data

01 Introduction

At 1xbat, we take your privacy seriously. This Privacy Policy sets out in clear, straightforward language how we collect, use, store and protect the personal information of players who register and use the 1xbat platform. It also explains the rights you have in relation to your data and how to exercise them.

When we say "personal data" or "personal information," we mean any information that identifies you or can be used to identify you — your name, CNIC number, email address, phone number, payment details and your activity on our platform. We are committed to handling this information responsibly and only for legitimate purposes connected to operating the 1xbat service.

This policy applies to all Pakistani players using 1xbat regardless of how you access the platform — whether through a desktop browser, mobile browser or any other method. By creating an account or using any part of the 1xbat platform, you confirm that you have read this Privacy Policy and agree to the data practices described here.

02 What Personal Data We Collect

We collect only the personal data that is necessary to provide you with a secure, functional account on 1xbat. The categories of data we collect are outlined below:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is required for standard identity verification.

03 How We Collect Your Data

We collect personal data through the following means:

• Direct registration: When you create your 1xbat account, you provide your name, date of birth, contact details and preferred payment method directly to us.
• Identity verification: When you submit your CNIC or other verification documents, we collect and process those documents to confirm your identity before enabling withdrawals.
• Platform activity: As you use the platform — placing bets on cricket or PSL markets, playing slots, depositing via JazzCash — we automatically record transactional and usage data linked to your account.
• Payment processors: When you deposit or withdraw, our payment partners (JazzCash, Easypaisa, Raast, bank transfer providers) share transaction references and confirmation details with us necessary to reconcile your account balance.
• Cookies and tracking tools: Our website uses cookies and similar technologies to collect technical and usage data. Please see Section 07 for full details.
• Customer support interactions: If you contact our support team, we record the content of those communications for quality assurance and to resolve your query effectively.

04 How We Use Your Personal Data

1xbat uses your personal data only for purposes that are directly connected to providing and improving our platform services. Specifically, we use your data to:

• Create, maintain and manage your 1xbat account and keep your account details accurate and up to date.
• Process your PKR deposits and withdrawals through your chosen payment method, whether JazzCash, Easypaisa, Raast or bank transfer.
• Verify your identity and age before enabling withdrawals, in line with our standard security procedures.
• Detect and prevent fraud, money laundering, account takeovers and other forms of abuse on the platform.
• Monitor your gaming activity where necessary to provide responsible gaming support, including flagging unusual patterns that may indicate problem gambling behaviour.
• Personalise your experience on the platform — for example, displaying cricket and PSL markets prominently if those are the sports you engage with most.
• Send you transactional communications related to your account — deposit confirmations, withdrawal updates, security alerts and verification requests.
• Send you promotional communications about bonuses, new games and special offers — but only if you have opted in to receive marketing from us.
• Improve the 1xbat platform by analysing anonymised usage patterns and identifying areas where the player experience can be made better.
• Respond to your queries and complaints when you contact our customer support team.

05 Who We Share Your Data With

1xbat does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable data protection standards:

• Payment processors: JazzCash, Easypaisa, Raast and other payment service providers receive the data necessary to process your deposits and withdrawals — typically your wallet number or bank account reference and transaction amount.
• Identity verification providers: Specialist third-party KYC (Know Your Customer) services that assist us in verifying your identity documents when required.
• Game providers: Third-party casino game and sports betting software providers may receive a pseudonymous player identifier to facilitate gameplay and settle bets. They do not receive your full personal details.
• Fraud prevention and security services: We use third-party tools to monitor for suspicious activity, bot usage and fraud patterns. These services receive technical data such as IP addresses and device identifiers.
• Customer support platforms: If you contact our support team, communications may be handled through a third-party support platform that stores the content of your interactions securely.
• Legal and regulatory requirements: We may disclose your personal data to law enforcement or regulatory bodies if we are legally obliged to do so or if we reasonably believe disclosure is necessary to protect the safety of our players or the integrity of the platform.

Any third party that receives your personal data is required to keep it confidential, use it only for the specific purpose for which it was shared, and apply appropriate security measures.

06 Payment Data & Financial Security

Given that 1xbat processes real PKR transactions for Pakistani players, we apply particularly careful controls to payment-related data. Here is how we handle it:

• We do not store your full JazzCash PIN, Easypaisa PIN or internet banking password. Payments are processed directly through the respective payment provider's secure gateway.
• When you register a payment method for withdrawals, we store only the minimum reference information needed to identify your account with the payment provider — such as the last digits of a wallet number or a bank account name.
• All payment data in transit is protected by SSL/TLS encryption. Data at rest is stored in encrypted form on secure servers.
• Withdrawal requests are cross-referenced against the payment method used for your most recent deposit. This is an anti-fraud measure to ensure funds are returned to their source.
• Large withdrawal amounts may trigger additional verification to confirm the transaction is being initiated by the legitimate account holder.

07 Cookies & Tracking Technologies

1xbat uses cookies and similar technologies on our website. A cookie is a small text file placed on your device when you visit a website. We use the following types:

• Essential cookies: These are necessary for the platform to function. They maintain your login session, remember your language preference and keep your account secure. You cannot opt out of these without stopping use of the platform.
• Analytics cookies: These help us understand how players use the platform — which pages are visited most, how long sessions last and where users encounter difficulties. This data is aggregated and anonymised.
• Functional cookies: These remember your preferences — for example, your preferred sports markets or game categories — to give you a more personalised experience when you return.
• Security cookies: Used to detect and prevent fraudulent access attempts, bot activity and suspicious login patterns.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how the 1xbat platform performs for you. We do not use third-party advertising cookies to serve ads on external websites based on your 1xbat activity.

08 How Long We Keep Your Data

We retain your personal data only for as long as is necessary for the purpose for which it was collected. Our standard retention periods are:

• Active account data: Retained for the entire duration your account is active on 1xbat.
• Transaction and betting history: Retained for a minimum of five years following the transaction date. This supports dispute resolution and financial record-keeping.
• Identity verification documents: Retained for five years following account closure. This is a standard anti-money laundering practice.
• Support communications: Retained for three years from the date of the interaction.
• Marketing preferences and opt-in records: Retained for the duration of your account and for two years after closure, as evidence of consent.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account closure, we will initiate deletion of non-legally-required data within 30 days of processing your request.

09 How We Protect Your Data

1xbat takes data security seriously and maintains a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure or loss:

• All data transmitted between your device and 1xbat servers is encrypted using SSL/TLS protocols.
• Passwords are stored using one-way cryptographic hashing — not in plain text — so that even 1xbat staff cannot read your password.
• Access to player data within our organisation is restricted on a need-to-know basis. Staff who do not require access to personal data as part of their role do not have it.
• Our systems are monitored continuously for unusual access patterns, intrusion attempts and other security events.
• We conduct regular internal reviews of our data security practices to identify and address any vulnerabilities.

While we apply robust measures, no internet-based platform can guarantee absolute security. We therefore encourage you to also take steps to protect your account — use a strong, unique password, never share your login credentials and contact us immediately if you suspect unauthorised access.

10 Your Data Rights

As a 1xbat player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team:

To exercise any of the above rights, please contact our support team. We will acknowledge your request within 5 business days and aim to resolve it fully within 30 days. We may need to verify your identity before processing certain requests to protect your account security.

11 Minors & Under-18 Users

1xbat is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has provided us with personal data or accessed the platform, please contact our support team immediately.

Upon receiving such a report, we will investigate promptly, close any account found to belong to a minor and delete the associated personal data in accordance with our data retention policy. Any funds deposited by an underage user will be handled in line with our Terms and Conditions.

We also apply age verification checks as part of our standard account registration and withdrawal verification process to help ensure that only adults are using the platform.

12 Changes to This Privacy Policy

1xbat may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, we will notify registered players via the contact details associated with their account and update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically so that you are always aware of how your personal data is being handled. If you continue to use the 1xbat platform after an updated version of this policy has been published and you have been notified, you will be considered to have acknowledged the updated policy.

If you disagree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to arrange account closure.

13 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the way 1xbat handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.